Our Policies & Procedures
DEPOSITS/PRE-PAYMENTS/PAYMENT OF ORDER INVOICES
Graphic Sales Products requires a 50% job deposit on all new accounts and first time orders. In addition we reserve the right to also require a deposit/pre-payment on any job upon review of order amount or payment history.
Artwork must be clean and color separated (if more than one color) and sized to fit the item you are ordering plus bleeds (if applicable), bleeds should exceed the final trim lines by a min. of 1/8". Do not submit faxes or photocopies of artwork.
Before beginning your design and layout, please call your salesman to receive a factory supplied template for you to use. Most jobs will require the client to lay the artwork out on a factory-supplied template.
Client submitted artwork should be reviewed prior to submitting for production and final output. We are not liable for errors in client submitted art or designer files in which inadvertently became part of the product.
ELECTRONIC ARTWORK or DISK SUBMISSION
Before submitting your artwork to Graphic Sales Products, please confirm with us what type of graphical file you need to supply to us. When submitting your file make sure that all text is converted to outlines, that you include all fonts and any graphical files used in your layout.
Changes to orders in progress may or may not require additional cost and/or time. Cancellation after order is in progress will require payment for worked performed and material fees incurred.
If your shipment/product has been damaged during transit/freight, please mark the shipper “received damaged” and call us immediately.
If your order was received with damage associated to the actual manufacturing of the product - that damage must be reported to Graphic Sales Products UPON RECEIPT of the product - in order for us to investigate and to provide a resolution. Any product damage reported after UPON RECEIPT may/may not result in a resolution/credit.
Because a majority of our items are custom made, we cannot guarantee production of the exact quantity ordered. Therefore, we reserve the right to ship up to 10% over or under based on industry standards. Your final invoice will reflect the quantity that was shipped. If a client needs EXACT quantity there is a surcharge added based on quantity & percentage of overs/unders. For these parameters please contact Graphic Sales Products.
If your order requires additional prep time to ensure a quality outcome, please notify us so that we can confirm if any additional charges will apply.
Production time is different for every order/product and depends on the factory’s internal production schedule. Items requiring special production times must be discussed prior to job placement. Production time does not start until factory has final proof approval. We will always try our best to meet our client’s needs.
Proofs are provided for all jobs to ensure graphical accuracy. Proof approval or any changes needed must be provided in writing and proofs need to be returned to Graphic Sales Products for production to begin. Changes may incur additional charges.
If samples/prototypes are needed prior to job, please let us know your requirements and we will do our best to meet your needs.
Freight F.O.B. factories. We normally ship completed jobs by ground service or truck carrier depending on the size of the job. If you desire expedited freight or for your job to be shipped on a company freight account # please notify us prior to shipment. We need to be notified of any needed “inside deliveries” at time of job placement.
We can provide split shipments if required, some factory surcharges may apply.
Material selection and availability may change without notice and are subject to occasional mill variations in texture, weight and color.